---
title: Browse for Tickets
description: "To start handling tickets, navigate to the **Overviews** section in the main menu. ![](https://node24.nl/wp-content/uploads/2025/06/interface-1.png) Overviews act as filtered inboxes, each displaying tickets based on specific criteria. ResolvePro includes several standard overviews: - **My assigned tickets** – Open and pending tickets…"
url: "https://node24.nl/resolvepro-docs/browse-for-tickets/"
updated: "2025-06-13"
category: ResolvePro Glossary / Finding Tickets
---

# Browse for Tickets

To start handling tickets, navigate to the **Overviews** section in the main menu.

![](https://node24.nl/wp-content/uploads/2025/06/interface-1.png)

Overviews act as filtered inboxes, each displaying tickets based on specific criteria. ResolvePro includes several standard overviews:

- **My assigned tickets** – Open and pending tickets assigned to you
- **Unassigned & Open** – Tickets awaiting assignment
- **My pending reached tickets** – Tickets you marked as pending, now due
- **Open** – All system-wide open tickets
- **Pending reached** – All due pending tickets system-wide
- **Escalated** – Tickets that exceeded their SLA threshold

**UI Tips:**

- Click column headers to sort
- Drag column dividers to resize

**Color Indicators:**

- 🟢 **Action required**: New, Open, Pending Reached
- 🟡 **Paused**: Pending
- ⚪ **No action needed**: Closed, Merged
- 🔴 **Urgent**: Escalated (SLA breach)

Ticket priorities are also visually color-coded to help agents quickly assess urgency.

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