---
title: Creating a Ticket
description: "In most cases, tickets are created automatically when a customer reaches out via email, chat, or integrations. However, when an issue arrives through a phone call or informal channel, Agents can manually create a new ticket. Click the **➕** button…"
url: "https://node24.nl/resolvepro-docs/creating-a-ticket/"
updated: "2025-06-12"
category: ResolvePro Glossary / Working on Tickets
---

# Creating a Ticket

In most cases, tickets are created automatically when a customer reaches out via email, chat, or integrations. However, when an issue arrives through a phone call or informal channel, Agents can manually create a new ticket.

Click the **➕** button in the top bar to open the **New Ticket** dialog. The default ticket type is **Received Call**.

#### Available Ticket Types:

- **Received Call** – Used when a customer contacts you via phone
- **Outbound Call** – For calls initiated by the Agent
- **Send Email** – To initiate contact with a customer via email

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### **Filling Out the New Ticket Form**

**Title**
Used as the subject line in all outgoing emails related to the ticket.

**Customer**
Search by name or email to select an existing customer. You can also search for organizations. Click **➕ Create new Customer** to add a new contact if needed. Only one customer can be assigned per ticket.

💡 *Once a customer is selected, their profile becomes accessible from the ticket pane.*

**Text Field**

- For phone calls: record call notes (these are not sent to the customer).
- For emails: this becomes the body of your message.

💡 *The editor supports rich text, images, and file attachments via drag-and-drop or copy-paste.*

Use the **🗊** icon near the title to copy the ticket number (with hook, e.g., Ticket#50071).