---
title: Macros
description: "**Macros** are one-click shortcuts that apply preconfigured actions to a ticket. They’re ideal for repetitive tasks—like tagging, assigning, closing, or sending canned responses—saving you valuable time. --- ### **What Can a Macro Do?** A macro might: - Change the ticket’s…"
url: "https://node24.nl/resolvepro-docs/macros/"
updated: "2025-06-12"
category: ResolvePro Glossary / Advanced Ticket Handling
---

# Macros

**Macros** are one-click shortcuts that apply preconfigured actions to a ticket. They’re ideal for repetitive tasks—like tagging, assigning, closing, or sending canned responses—saving you valuable time.

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### **What Can a Macro Do?**

A macro might:

- Change the ticket’s **state** or **priority**
- Assign the ticket to a **group** or **agent**
- Add a predefined **note**
- Apply **tags** or other field changes

If you find yourself repeating the same steps on multiple tickets, ask your accountmanager to create a macro for it.

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### **Using Macros on a Single Ticket**

Within a ticket:

1. Click the **Update ▾** menu
2. Select the macro you want to apply

> 💾 *Applying a macro also saves the ticket. Any other changes you made (replies, assignments, etc.) will be submitted at the same time.*

⚠️ **Important:** If the macro includes a message or note, it will **override any unsaved message** in the composer. To be safe:

- Apply your reply **before** running the macro, or
- Apply the macro **first**, then write your message

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### **Using Macros in Bulk**

To apply a macro to multiple tickets:

1. Open an **Overview**
2. Select the tickets
3. Drag them into the **Run Macro** drawer
4. Drop them onto the desired macro

> 🧠 *Macros applied in bulk do not open ticket views—they run directly from the overview.*