---
title: Ticket Templates
description: "If you frequently create tickets with the same structure—same group, tags, type, or subject—**Ticket Templates** can save you time by pre-filling all relevant fields with one click. --- ### **How to Use a Ticket Template** When creating a new ticket:…"
url: "https://node24.nl/resolvepro-docs/ticket-templates/"
updated: "2025-06-12"
category: ResolvePro Glossary / Advanced Ticket Handling
---

# Ticket Templates

If you frequently create tickets with the same structure—same group, tags, type, or subject—**Ticket Templates** can save you time by pre-filling all relevant fields with one click.

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### **How to Use a Ticket Template**

When creating a new ticket:

1. Open the **🗒️ Templates** tab in the ticket pane (right-hand side)
2. Select a template from the dropdown list
3. Click **Apply**

All fields defined in the template—such as group, priority, subject, and tags—will automatically be populated.

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### **What About Field Collisions?**

ResolvePro detects if you’ve already filled in certain fields. In case of a conflict:

- Your manually entered values will be **retained**
- The template will only fill in empty or untouched fields

> 🧠 *Example: You can pre-select the customer first, and then apply a template without losing that information.*

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### **Can’t See or Edit Templates?**

Managing ticket templates requires special permissions. If you’re unable to create or modify templates, contact your administrator for access.