If you frequently create tickets with the same structure—same group, tags, type, or subject—Ticket Templates can save you time by pre-filling all relevant fields with one click.
How to Use a Ticket Template #
When creating a new ticket:
- Open the 🗒️ Templates tab in the ticket pane (right-hand side)
- Select a template from the dropdown list
- Click Apply
All fields defined in the template—such as group, priority, subject, and tags—will automatically be populated.
What About Field Collisions? #
ResolvePro detects if you’ve already filled in certain fields. In case of a conflict:
- Your manually entered values will be retained
- The template will only fill in empty or untouched fields
🧠 Example: You can pre-select the customer first, and then apply a template without losing that information.
Can’t See or Edit Templates? #
Managing ticket templates requires special permissions. If you’re unable to create or modify templates, contact your administrator for access.