ResolvePro supports attribute-based search, giving you powerful control to find tickets and data using specific fields, keywords, time ranges, and logical operators.
Basic Usage Examples #
You can narrow your search by specifying attributes, such as:
customer.firstname: Johncustomer.lastname: Doestate.name: open AND (article.from:me OR article.from:someone)
Use parentheses () and logical operators AND, OR, and ! (NOT) to combine conditions.
Common Search Attributes #
| Attribute | Example | Description |
|---|---|---|
number | number:1234567 | Search by ticket number (supports wildcards: number:123*) |
title | title:"Printer error" | Searches the ticket title (use quotes for phrases) |
created_at | created_at:2023-08-01 | Supports date ranges and relative time, e.g. created_at:>now-1d |
state.name | state.name:(open OR new) | Filter by ticket status |
article_count | article_count:[5 TO 10] | Find tickets with a specific number of articles |
article.from | article.from:*bob* | Find tickets containing messages from “bob” |
article.body | article.body:heat | Search ticket content (supports fuzzy search ~ and regex /…/) |
tags | tags:feedback | Find tickets with specific tags |
Combining Conditions #
Example:
pgsqlCopyEditstate.name:(closed OR open) AND (priority.name:"2 normal" OR tags:feedback)
Finds tickets that are open or closed, with priority “2 normal” or tagged with “feedback”.
Negation example:
pgsqlCopyEditstate.name:(closed OR open) AND !(tags:spam)
Finds tickets that are open or closed but not tagged as spam.
Ticket Attribute Reference #
| Attribute | Type |
|---|---|
number, title | string |
group.name, priority.name | object |
state.name | object |
owner.email, customer.email | object |
created_at, escalation_at | timestamp |
article_count | integer |
Article Attribute Reference #
| Attribute | Type |
|---|---|
article.from, article.to, article.cc | string |
article.subject, article.body | string |
article.attachment.title | string |
article.attachment.content_type | string |
💡 Use advanced search for reporting, auditing, filtering complex cases, or preparing export queries.
Need help building a query? Contact your administrator or support lead.