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ResolvePro Glossary

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  • ResolvePro Glossary

Introduction

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  • What exactly is a ticket?

Finding Tickets

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  • Search for Tickets
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Search for Tickets

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Looking for a specific ticket? Use the search bar at the top of the interface. As you type, results appear immediately.

ResolveProfess search is powerful and goes beyond tickets — It also scans:

  • 💬 Chat Messages
  • 👤 Customer profiles
  • 🏢 Organization records
  • 📎 File attachments (text within documents)
  • 📝 Ticket subject and content
  • 📧 Email addresses and recipient names
  • 🏷️ Metadata stored in user and organization fields

Want to refin your search? Click Show Search Details → above the suggestions list for advanced filtering.

Updated June 12, 2025
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