ResolvePro supports detailed time tracking to help administrators and teams monitor how much time is spent on individual tickets, customers, or organisations.
🕒 Time Accounting Dialog #
If time accounting is enabled, you Time Accounting dialog each time you update a ticket.
Here, you can enter the amount of time you spent working on the ticket.
⚠️ Don't see the dialog?
If this feature is not visible, your account manager likely hasn't enabled it yet or its not part of your license.
🧮 Units #
The time you enter is always saved as a unitless number (e.g. 5).
Howver, your administrator may provide a label like "minutes" or "hours" next to the field to declare which unit is expected.
📂 Activity Types #
If your organization uses Activity Types, you'll see a dropdown list during time entry.
This helps categorize time entries (e.g., Support, Consultation, Research, etc.).
You can:
- Select a relevant activity type.
- Remove the selection to log time as general/unclassified If needed.
🎯 One option may be selected by default, but you can change or clear it.
📊 Viewing Accounted Time #
You can review logged time in the ticket view, at the bottom of the side panel.
There you'll find:
- A total time spent Across all updates.
- A breakdown by activity typeIf applicable.
This helps you and your team get insights into time investment per ticket or customer.