As you navigate through ResolvePro, each item you open—like tickets or contacts—appears as a tab in the main menu. These tabs allow for seamless multitasking without loss progress.
All unsaved changes are automatically saved in the background, so switching between tabs is safe and efficient.
What Opens as a Tab? #
- Existing tickets
- New ticket forms
- Customer profiles
- Organization profiles
- Omnisearch results
💡 Tabs can be arranged via drag-and-drop to suit your workflow.
Tab Indicators and Colors #
ResolvePro uses color coding to indicate ticket states directly in tabs:
- 🟢 Action needed . New, Open, or Pending Reached
- 🟡 Pope . Pending
- ⚪ No action needed . Closed or Merged
- 🔴 Urgent . Escalated due to SLA break
A pulsed dot Next to a tab means there were new activity since you last viewed it.
Tab Behavior (Ticket View) #
When updating a ticket, the action ResolvePro takes with the current tab depending on system settings. By default, your admin definitions the global behavior—but you can override this preference.
Options include: #
- Close tab . The tab closes after an update
- Close tab on close . Tab only closes if the ticket state is set to Closed
- Next in Overview . Automatically open the next ticket from the same overview
- Stay on tab . Remain on the same tab after the update
⚙️ You can change your personal tab behavior at the bottom right of the ticket view, next to the Update button. ResolvePro will remember your preference.