As you navigate through ResolvePro, each item you open—like tickets or contacts—appears as a tab in the main menu. These tabs allow for seamless multitasking without losing progress.
All unsaved changes are automatically saved in the background, so switching between tabs is safe and efficient.
What Opens as a Tab? #
- Existing tickets
- New ticket forms
- Customer profiles
- Organization profiles
- Omnisearch results
💡 Tabs can be rearranged via drag-and-drop to suit your workflow.
Tab Indicators and Colors #
ResolvePro uses color coding to indicate ticket states directly in tabs:
- 🟢 Action needed – New, Open, or Pending Reached
- 🟡 Paused – Pending
- ⚪ No action needed – Closed or Merged
- 🔴 Urgent – Escalated due to SLA breach
A pulsing dot next to a tab means there’s been new activity since you last viewed it.
Tab Behavior (Ticket View) #
When updating a ticket, the action ResolvePro takes with the current tab depends on system settings. By default, your admin defines the global behavior—but you can override this preference.
Options include: #
- Close tab – The tab closes after an update
- Close tab on close – Tab only closes if the ticket state is set to Closed
- Next in overview – Automatically opens the next ticket from the same overview
- Stay on tab – Remain on the same tab after the update (default behavior)
⚙️ You can change your personal tab behavior at the bottom right of the ticket view, next to the Update button. ResolvePro will remember your preference.